Que. : Why can’t I create an account?
Ans. : An account is created upon completing a purchase only.
Que. : How to i close an Italian stiletto? I thought push button open….push button close?
Ans. : These are bolster release….
Que. : Why can’t my order be shipped?
Ans. : We only ship to the cardholder at the cardholder’s billing address. We apologize if this is inconvenient for some customers, but it is crucial to practice due diligence when it comes to these products.
Que. : Is the knife in the picture, the one I will get?
Ans. : Possibly yes….but not guaranteed. Especially when it comes to natural materials, patterns/colors can differ from one knife to the next.
Que. : Will the package say “MySwitchblade” on it when it arrives?
Ans. : No, the package will say “Charles Collectibles”. The charge will also appear as “Charles Collectibles” when you are billed.
Que. : What is your return policy?
Ans. : All sales are final…..however we do allow returns in case of defect. we must be notified within 48 hours of delivery, so we can issue an ra#. we will always try to insure that you are satisfied.
Que. : Can I request a different shipping method than you offer?
Ans. : Not at this time…..however I should say that we have shipped well over 1000 items & have yet to lose one. That is why we recommend what we do.
Que. : Can I purchase insurance on my package?
Ans. : Yes…there will be a check box on the items page…if you want insurance… click add insurance…..it is not free….so there is a small charge these days you want to be sure you get what you ordered
Que. : Is there any warranty on the knives I purchase?
Ans. : That depends…some American manufacturers do…. such as Microtech, Protech, etc. Other manufacturers don`t…such as Asian clones… therefore neither can we. There are exceptions… the Italians do not
Que. : Does my shipping come with a tracking number?
Ans. : Yes it does, when the label is printed….you will receive an email notifying you of your packages shipping date. the package(s) should be delivered within 2-3 business days…(occasionally 4)
Que.: Is my credit card information secure?
Ans. : Yes…we are one of only a few sb sites that I know of that are ssl encrypted….we go the extra mile to pay for & protect all our clients privacy & their personal information.myswitchblade.com has been validated to have a secure ssl certificate which provides industry standard data encryption of information transferred from your computer to our website.
